Shipping policy

Shipping Policy

We currently offer tracked shipping for eligible orders.

Processing Time
Orders are usually processed within 2–5 business days after payment is confirmed. Processing time may be longer during holidays, peak seasons, or supplier delays.

Estimated Delivery Time
Estimated delivery time is usually 7–15 business days depending on the destination country, customs clearance, and local carrier conditions.

Tracking
Once your order has been shipped, tracking information will be sent to the email address used at checkout.

Shipping Delays
Delivery times are estimates only. Delays may occur due to customs inspections, carrier delays, weather, holidays, or other circumstances outside our control.

Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for failed delivery caused by incorrect or incomplete address information.

Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local fees. These charges are the responsibility of the customer unless otherwise required by law.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us with your order number and clear photos or video evidence. We will review the case and assist with a replacement or other solution when applicable.